Ecommerce Returns

Managing returns with our fulfillment service is both fast and simple. We handle everything efficiently, ensuring fewer mistakes and saving you money in the process. Your customers will appreciate the quick returns, making them happier with their shopping experience.

from 2,49€

per shipment

from 0,25€
from 2nd article
incl. storage (from 5CBM)
incl. setup

Mini Fulfillment

Mini fulfilment offers a favourable price with limited storage capacity.

€ per month
checkincl. 170 shipments
checkincl. storage (5CBM)
checkincl. incoming goods
checkincl. Pick&Pack
checkincl. setup


We process your returns. Now in the All-Incl. package from €649 per month.

€ per shipment
checkFlexible tariffs from €649 per month
checkincl. 1 product per package
check0,25€ from 2 products in a parcel
checkincl. storage (from 5CBM)
checkincl. setup

Return Table Prices

170, 300 and 500 shipments in each tariff 170, 300 and 500 shipments in each tariff 170, 300 and 500 shipments in each tariff
649 € Per month for 170 packages
749 € Per month for 170 packages
899 € Per month for 170 packages
incl. setup
incl. Storage
incl. 1 product in the package
From €0.25 for 2 products in the parcel
Storage location in Germany

Returns in e-commerce

Returns are a part of e-commerce. As a seller, you should factor in possible returns. However, it is important to organise your online trade in such a way that returns do not become a significant part of your online business. Otherwise, too many returns can have a negative impact on the ranking of the shop or the brand. Returns also cause additional costs.
You should understand and anticipate the reasons for possible returns. This is where returns management, whose job it is to plan, manage and control returns in e-commerce, can help.
If you outsource your fulfilment, fulfilment providers can also handle the returns management of your online retail business. This way you can save your time and invest time resources in the strategic development and improvement of your online trade.

Customers may return purchased items for various motives. Among the main causes of returns in e-commerce one can mention:

  • not matching the description: the product has different colour or pattern,
  • different dimensions that do not match the information on the sales platform;
  • the item is incomplete (e.g. if the smartphone has no charger)
  • the customer has received a counterfeit and not the original product;
  • the item is of poor quality: factory defects, defects;
  • the item has defects in appearance and deformed, crumpled packaging;
  • expired expiry date and damage on delivery

Understanding and analysing these reasons can help retailers avoid potential e-commerce returns in the future.

Returns are a fact of life in online retail, but it pays to improve the presentation of your products to reduce the number of returns.

Minimising the risk of potential returns is also a challenge for returns management. So what can you do to reduce or avoid returns?

In order to minimise the number of possible returns in the future, it is important to analyse the reasons for existing returns during returns management in e-commerce. Since most of the causes are due to inaccurate or incomplete product information for potential customers, we recommend that you pay attention to the following aspects:

  • professional product descriptions;
  • detailing the main and optional features to show more information about the product;
  • using the potential of visual content: high-quality videos and product
  • images, photos from different angles.

Efficient returns management in e-commerce also requires dealing with customer queries that point to insufficiently informative product descriptions. For example, frequent enquiries about the correct use of a certain product should be a sign for you that your item description needs instructions for use. Taking customer questions into account when handling returns in e-commerce can help to meet the expectations of the public and also have a positive effect on the number of returns in the future.

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